Mind Tools reaches 25,000,000 people via their site (mindtools,com) each year to learn management, leadership and personal excellence skills they need for a happy, successful career. Join them and listen to my interview!
Mind Tools happily shared the link to the entire 30-minute interview.
Thanks to Rachel Salaman at Mindtools for the thoughtful questions that tap into how you can manage those irritating day-to-day interactions. You can contact Rachel by clicking on Rachel Salaman.
Tom Borg, Customer Profitability Expert, made time to talk with me about why annoying people are special. His probing questions reveal team dynamics and relationship issues that every manager should avoid. Listen and learn. Thanks, Tom.