Mind Tools reaches 25,000,000 people via their site (mindtools,com) each year to learn management, leadership and personal excellence skills they need for a happy, successful career. Join them and listen to my interview!
Mind Tools happily shared the link to the entire 30-minute interview.
Thanks to Rachel Salaman at Mindtools for the thoughtful questions that tap into how you can manage those irritating day-to-day interactions. You can contact Rachel by clicking on Rachel Salaman.
A true honor to present “Managing Annoying People” at SLA in Phoniex Arizona. A group of dedicated passionate Information Professionals who manage up and down, sideways and have to manage their customers as well. Thanks to all who attended the session, shared your real workplace conundrums and found more Amazing, than Annoying!
Many have asked for the presentation – so here it is.
Keep in touch and share your stories and thoughts!
Hidden Gems are rare. If you know how to spot them, your team, your productivity and the productivity of your team will vastly improve. This article in Expeerter Magazine – tells you exactly how to spot them. A great tool for situations where legacy employees have dominated and its time to make a change. Promoting from within, let me restate that, the right promotion from within, will improve team morale, boost team engagement and well, make your life as a manager much smoother. On-boarding will take less time, you know the “hidden gem” fits the culture and all you have to worry about is helping your gem adjust to their new status and leadership role. Call me for help!
Thanks to Kate Rodriquez for a great interview and an easy read purposeful, and VERY relevant article.
It’s a teeny tiny country in the Middle East, that for the most part, nobody has heard of. And you need to go there ASAP. Seriously, read this article on Buzzfeed – reasons-oman-should-be-the-next-country-you-visit.
It’s an honor to have an article featured in this monthly magazine – promoting the importance of team engagement, cohesiveness, and trust.
We Mean Business – is Business Today’s tagline and its working. Business Today, is a highly circulated English language business magazine. Since it’s inception in 2001 it is growing tremendously. A monthly magazine that covers business news and features, personalities, debates of a wide array of topics, and business banter. Recognized all over Malaysia as the definitive business magazine that brings the business community closer and exposes them to the global competitive edge. Business Today caters to the increasingly important segment of the nation’s economy – the small- and medium-sized businesses around the country as the magazine that helps their business grow.
Geographically Oman holds a strategically important position at the mouth of the Persian Gulf, the country shares land borders with the United Arab Emirates to the northwest, Saudi Arabia to the west, and Yemen to the southwest, and shares marine borders with Iran and Pakistan.
Why all this interest? I wrote a guest blog on building team trust. Important in all cultures, this quick read boils down the top managerial focus of building a cohesive, engaged team.
Tell us what you think of OMAN and when you will visit?
7 Proven Tactics in Managing Team Members is a good quick read with actionable advice.
There is lots of “noise” out there about what makes a good team. Experts agree that the advice given in Managing Annoying People: 7 Proven Tactics to Maximize Team Performance hits the high points. Its a quick read, with very common sense advice that you can follow. The ideas will make you think about your situation and spur new ways of acting in the workplace. You can impact team and individual relationship dynamics with a little focus and a toolbox full of tricks.
Every day is a new change to manage your team instead of them managing you!
Insightful article on how to GET THINGS DONE. Not just saying that because I am quoted – I’m quoted because I agree that managing process for your team is a cornerstone skill for leaders and managers. Setting the tone and process for your team is always a timely topic, whether tweaking an old project or starting on a new endeavor – timing and process is key to success.
Communicating with your team about the priorities is critical to organizational success and moving the work process forward. Aligned Workplace helps C-Suite Executives, Business Founders and Managers hone their messaging and align resources and tools to get things done. Being able to define the process to your team, breaking down the process and the hand-offs between departments/units/divisions is a key competency of good leaders. Make sure you know how to get things done.
Learn anything new? Let me know.
Trust is a cornerstone of business relationships between customers and suppliers and between bosses and subordinates. It’s even more complicated in day-to-day working relationships. Between roles, responsibilities, work product, team dynamics, it can get confusing. I like the age old rule of:
- Fool me once, shame on you.
- Fool me twice, shame on me.
Here are two clear signs that the boss-subordinate relationship is broken:
If your boss is sniping at you publicly or making an example of you in team meetings, this is a sure sign, something is up and you can’t trust in him or her right now. If it’s because your boss is annoyed with you, doesn’t really matter what you did or didn’t do, he won’t be your best ally right now, so don’t trust him (or her). Although some of the remarks and comments may be issues you have discussed in your evaluations or one-on-one meetings, if it’s happening publicly, even under the breath, first priority is to stop trusting and figure out a plan of action to address the situation.
Of course, your boss does not report to you and as such doesn’t need to check in and tell you what they are doing. However, as your superior in the organization, the boss is responsible for keeping you informed about policy, programs, changes in plans overall company strategy. If your boss stops telling you the why, behind assignments, plans, meetings and other office issues, it’s a clear signal, that may have nothing to do with you, although now has everything to do with you. Your manager’s key job is to provide staff the tools, resources and direction to staff so that they can perform their job. If your` boss stops providing these things. Stop trusting.
Read the full article with my quotes (slides 6 and 7) in Readers Digest- 9 Clear Signs You Can’t Trust Your Boss.
Have you ever been in a situation where you aren’t sure who to trust in the workplace?
It has been a real pleasure to work with Shift Management on presenting the Managing Annoying People Webinar and writing a guest blog on Powerful Engaged teams. You know I like to say, tend to your PETS (Powerful Engaged Teams) to drive success.
Maire Gervais, Ph.D, CEO of Shift Management says:
You need employees who can make good decisions, take initiative and show leadership. They have to be able to apply new ideas and technology while keeping up efficient and productive work. When people learn at work, they keep their thinking skills sharp. Shift Management provides the tools you need to succeed in workplace learning.
The 3 main points in the blog are:
As a leader and manager in your company, it’s your prime responsibility to provide the framework for staff to perform. Master these three management skills to cultivate high performing teams.
Tell me what you do to foster team performance. What would you like to stop doing and start doing?
Honored to be featured by Marty Zwilling on Startup Professionals, for Entrepreneurs Who are in a Hurry to Succeed. Go slow to go fast is sound advice. I am kindred spirit when it comes to start-ups. Having been a DoubleClicker and spent most of my career as a rain maker, I was always in startup mode. My DNA is hardwired to build a strong foundation for a scalable enterprise in a very short time with strict budget parameters. My personal mantra is taken from Cosimo di Giovanni de’ Medici (take the secret passage tour in Florence) known for unifying Italy. Cosimo’s words: “Go slow to go fast”. That means getting it right the first time.
Marty’s credentials: CEO & Founder of Startup Professionals, Inc.; Advisory Board Member for multiple startups; ATI Angels Selection Committee; Venture Mentor at ASU. Published on Inc., Forbes, Entrepreneur and Huffington Post. Feel free to follow Marty on Twitter StartupPro or Circle me on Google+.
In Marty’s own words:
We have all had to work with annoying team members in business. If you are not their manager, it’s tempting to just walk away, tune them out, or react sharply, but these reactions are not appropriate for managers, and are equally ineffective for peers and team mates. Remember that annoying doesn’t mean non-productive – these may be top performers, with critical business skills.
The good news is that you can learn to deal with well-meaning peers and people you manage, by employing a set of proven tactics, as outlined in a new book, “Managing Annoying People,” from veteran business leader and workplace consultant Ilene Marcus. As a long-time business adviser, I fully support her key pragmatic relationship strategies, which I paraphrase here as follows:
Based on Marty’s comments, can you share your start-up challenges that you can’t afford to get wrong?
My guest post in Excellence Essentials, presented by HR.Com, gives you the road map to the 5 key signs that your team is zapping your energy. Day in and day out in my work with executives, teams and random managers, these telltale signs signal that the boss-team relationship is broken:
1- Your Ideas are not Evolving
Doesn’t matter how you present it, you team does not take the ball and run with it.
2- Team Meetings are Productive but Excruciating
Really another team meeting already, the pain, the pain.
3-You’re Babysitting Your Direct Reports
You’re the adult and everyone else acts like children always asking you for permission, direction and resources. Decisions are not made if you don’t take on the responsibility.
4- 1-on-1 Meetings Are Eating Up Your Calendar
Everyday it seems like the only meetings on my calendar are with my staff. over and over again. .
5- Your Team Agenda is Eclipsing Your Priorities
Its all about their workload and scheduling, why are my priorities as the boss, not getting done?
Tell me if your team is annoying you. If so, give details!